Telecommunications

The presence of Internet service providers, social media companies and app makers is compelling telecom companies to constantly evolve new business models and innovative offerings to enhance customer experience and reduce customer churn. However, in the new digital ecosystem, retaining new customers or acquiring new ones is only part of the challenge. Businesses struggle to monetize value-added services from customers accustomed to free Internet content. Additionally, telecom companies look for operational efficiency to sustain their advantage in the traditional value chain or traditional networks while keeping costs low.

This is where DfineTech steps in. With end-to-end Business Process Management (BPM) services, DfineTech enables telecom companies to transform their value chain while tackling myriad challenges. Our solutions deliver superior business value through the right mix of analytics, technology, domain and process expertise that enable our clients to achieve cost efficiencies and drive sustainable growth strategies.

Analytics to drive actionable insights
Our analytics solutions help clients generate actionable insights and create new revenue streams.

Platform-agnostic and customer-centric solutions
Our modular solutions customized to client requirements are platform-agnostic, leveraging their existing investments. DfineTech’ solutions are geared to help global clients maintain incisive focus on customer needs, while driving process excellence across the value chain.

Global delivery network
DfineTech’ global delivery network provides the right blend of offshore, nearshore and onshore delivery to optimize service and price mix to client needs. The delivery centers use common methodologies, tools and assets to deliver services seamlessly to clients.