As the global demand for travel and leisure services grows, the industry must keep up with customer expectations in a digitally connected world. In response, companies are being compelled to create new business models to improve customer satisfaction while balancing costs. Stricter environmental regulations, talent management and the need for entering new markets are merely some of the many imperatives for travel and leisure companies.
As one of the world’s largest travel Business Process Management (BPM) players, DfineTech partners with globally leading travel and leisure companies to face challenges with business process transformation spanning major aspects of their business. Our solutions span core to non-core functions for companies in this industry, driving business outcomes such as building sustainable customer relationships, improving operational efficiencies, adopting new technologies and entering new markets. We combine our solutions with deep domain expertise and experience to deliver a profound bottom-line impact on the business.
Scale and Global Delivery Footprint
Our delivery capabilities combine global reach, width and depth of domain expertise, and Build-Operate-Transfer (BOT) services to provide multiple strategic sourcing options. With our offshore, nearshore, onshore delivery formats, our clients get an optimized blend of right price and service. Additionally, our industry leading service models bundle world- class service delivery infrastructure with multi-tenant managed software, thereby converting fixed costs into variable costs.
Service Offering Breadth
Clients can expect best-in-class services across every part of their operational chain. Our industry and domain-specific next generation robotics and technology tools enhance productivity, standardize disparate processes, overcome business cycles and optimize costs. Our service offerings, multi-model delivery capabilities and best practices that leverage inter-industry and cross-functional capabilities and benchmarks help accelerate our clients on their journey to outperformance.
Integrated Solutions
Our solutions also include both diagnostics for business, process and technology as well as their implementation. This unique combination of integrated solutions ensures that we are able to deliver outcomes that clients desire to outperform competition.
Domain Depth
With our large global talent pool of experienced professionals with deep travel and leisure domain knowledge, we offer clients the right skills to meet and exceed their business goals. Our expertise and experience help us offer industry best practices, insights and deep expertise to enable travel and leisure companies to achieve efficiency in operations and process excellence.
Center of Excellence
Our Center of Excellence (CoE) brings together our talent pool with the right domain skills, embedded analytics, and the capabilities to build and implement transformation solutions. The CoE enables us to drive our clients’ cost-saving initiatives into both cost and revenue optimization modes.
Flexible and innovative pricing models
We offer innovative pricing models to suit diverse needs across varied outsourcing maturity stages to deliver incremental value. Our extensive suite of services are offered on subscription and outcome-based models, in a shift away from the legacy FTE model, to minimize overall cost of conducting business.
© 2020 Copyright