Utility and energy companies face cost saving imperatives even as they try to meet the changing demands of customers with innovative services, implementing smart metering solutions and ensuring an omni-channel access. They also have to contend with varied regulatory requirements and environmental mandates in different countries. For some, particularly the state-owned utilities, budget constraints make new technology investments challenging. A shrinking talent pool is also adding to the concerns in this sector.
DfineTech offers a range of Business Process Management (BPM) solutions to utility and energy companies to build robust and smarter processes and prune operational costs. These end-to-end services and offerings propel companies towards outperformance. Our analytics-driven engagements, end-to-end process solutions, technology and client-centric consultative approach, combined with delivery excellence, result in transformational outcomes for clients.
Domain expertise and process knowledge
We leverage years of industry and process experience in the utility and energy industries to offer clients the talent and solutions to outperform their business challenges. We have more than 2,500 FTEs serving utilities and energy clients.
Proven Expertise
We have proven expertise of delivering services through transformation, analytics and technology using innovative commercial models across the utilities and energy industry value chain.
Adoption of best practices
We leverage inter-industry capabilities and benchmarks from our experience in servicing 200+ clients and 600+ processes across our organization.
Robust delivery capabilities
Our delivery capabilities spread across contact center, back-office processing and shared service with more than 9,500 FTEs who together process 26 million transactions annually.
© 2020 Copyright